How do we evaluate a system and as a patient or provider what characteristics do you think are important? How does quality relate to safety? These are important questions that we all need to have answers to as we learn how to improve how we deliver and receive healthcare. The personal consequences of distracted physicians and defective systems are illustrated in Mary’s frightening hospital experience.
Healthcare Requires Teamwork
Understanding and Preventing Human Error Part I
Understanding and Preventing Human Error Part II
We All Can Lead: Becoming an Adaptive Leader
Organizing People can Drive Change in Healthcare Delivery
Overcoming our Own Immunity to Change | Successful Patient Care Initiatives